Frequently Asked Questions

What is sola wood?

Our flowers are handmade from sola wood. This wood is derived from the cassava plant or balsa tree bark. Our flowers come from trusted suppliers and quality control is of utmost importance. Sola flowers are lightweight and cork-like feeling, creating a completely realistic flower look. 

How do I pay?

We accept PayPal and most credit cards. Local pickup may pay with cash. We take a 25-50% deposit on every custom order.

How custom can we make it? 

We do our best to accommodate as many styles of flowers and greeneries possible. We customize each detail - color, size, shape and theme. 

How far in advance should I order? 

We are becoming busier and busier, so if you want to ensure availability, we suggest at least 3 to 6 months in advance for a wedding or event and 3 to 4 weeks for a home decor piece. A rush fee for a wedding or event will be added to orders booked within 5 weeks of the due date, at a minimum of $15; not to exceed $150.

When should I expect to receive my wedding order? 

During booking, a due date will be discussed, but it will be sent no later than one month prior to the wedding date.

Do I get to see a preview before shipping? 

YES! You can be as little or as much involved as you want! We will send progress pictures along the way to ensure your satisfaction.

What are the approximate shipping costs? 

Most items ship between $12 and $25 per box. For larger orders where shipping may be higher. 

Do you charge tax:

Yes, we are required to charge 6% Sales Tax to West Virginia residents.

 

PRODUCT CARE

General Care: Keep arrangements out of direct sunlight to prevent colors from fading and in a dry environment to prevent mold.  Display away from open flame; wood flowers are flammable. 

What are the flowers made of? Each flower is handmade using shavings from the cassava plant or balsa tree bark. Not only are they all natural, but are also biodegradable and made from a sustainable material.

How long do they last? Forever!

Do I need to water my flowers?  You don't! In fact it's ideal to keep your flowers away from water as much as possible! Being wood, and porous, means that it's easier for mold to grow on them which could ruin the flowers.

Can I put my arrangement outside? Yes, but only if it has been treated for UV and water.  This treatment makes the flowers more brittle (verses the normal softness and pliability) due to a polyurethane spray used to protect them so you will want to be careful with treated flowers.

How do I store my flowers? It's best to store them in open containers with a breathable cover, such as tissue or a sheet, to allow airflow and to prevent them from collecting dust.

How do I dust my flowers? Compressed cans of air or hairdryers (no heat) on low are great ways to get rid of any dust collecting on arrangements.

Can I use essential oils on my flowers?  Yes, as long as the oil is watered down and you don't spray them too much!

Need to contact us?

You can email us at wvqualityhome@gmail.com or fill out the custom quote request form here on the website.